At The White Hound Studio, our priority is the welfare of the pets in our care and to maintain client satisfaction. We aim to give you and your pet the best service we can. By completing a Client Registration, you confirm your agreement to these terms and conditions and that we may rely on the information provided. All information about you and your pet is true and accurate. You are responsible for disclosing any updates to this information, especially regarding pet health, vaccinations, and behaviour, before your pet is in our care.

We will not share your details with any other organisation. However, from time to time we will contact you by phone, text, email or post with news, offers and service updates. We may photograph or video your pet/pets. We may use these images on our website, Instagram or Facebook page. Please let us know if you do not wish to receive such information or do not want us to use images of your pet. 

Pets are not to be fed 2 hours prior to their appointment and please ensure they are adequately toileted. At the time of your pet's appointment, please ensure that they are fit and healthy and that all vaccinations, fleas, ticks, and worms are up to date. 

Grooming of elderly and unwell dogs and/or dogs with pre-existing health conditions is entirely at the owner's risk and The White Hound Studio can not be held liable for any issues which may arise in this situation. Grooming may expose underlying skin or health problems that we cannot be held liable for, please contact your Vet for advice.If your pet becomes ill whilst in our care we may call a Vet and unless it can be clearly shown that The White Hound Studio are liable, all Vet costs shall be at the owners responsibility for any veterinary expenses that arise from grooming. If an injury becomes apparent after the grooming session, it must be reported within 24 hours otherwise we are unable to accept any liability. 

The grooming process can be stressful. Owners must acknowledge risks may arise, including nicks, scratches, quickening of nails, stress-related issues, or allergic reactions to grooming products. The client agrees that The White Hound Studio bears no liability for any accident or injury to the client’s pet during grooming services, except in cases clearly showing that The White Hound Studio are liable. If we need to stop the groom because the pet is too stressed or behaving too aggressively you still will be charged the full amount for the service that has been agreed.

We sadly do not accept aggressive dogs, and if there is any sign of aggression, the groom will be terminated and may be charged the full amount for the service that has been agreed. If your pet bites or injures a member of The White Hound Studio before, during or after their grooming appointment, you will be liable for any cost incurred by the company, including members of The White Hound Studio having leave resulting from injuries. Under UK law, the owner of a dog is responsible for their dog action. Please let us know at the time of booking if your pet has any behavioural issues. 

We may refuse to groom a pet that presents a risk of injury to themselves or The White Hound Studio members. We have the right to refuse to groom any dog without reason and refuse any customer without any reason. We do not groom any dog that is registered under the Dangerous Dog Act 1991- 2014 any further amendments. This includes Pitbull Terriers, Japanese Tosa, Dogo Argentino, Fila Brasileiro or XL Bully. 

Dogs that are pregnant, and in season, will not be accepted for grooming services.  

We don’t except dogs with fleas, if you suspect your dog may have fleas please treat them prior to visit. If your dog is found with fleas after the groom has started you will be charged a fee of £20 in addition to the groom, this is to cover the cost of bathing your dog with fleas shampoo, and the cost of thoroughly cleaning and disinfecting the salon. If your dog is found to have a tick, we will charge a removal fee of £3 additional to the groom.The owner's responsible for their dog/dogs to be up-to-date with all vaccinations, fleas, ticks and worm treatments. 

Pets that have matted coats will be charged extra, due to the need for extra time and wear and tear on equipment.

We will not be liable for any loss of or damage to personal items. 

By confirming your agreement to these Terms & Conditions, you agree to pay The White Hound Studio for the services we provide to your pet(s) upon completion of the services. Prices are subject to change without notice, and seasonal rates may apply. Salon pricing may vary depending on the breed, size, the condition of the coat, and temperament. The final price may vary. Additional charges may be applied due to extra time needed for de-matting, knot removal, etc. We do not offer refunds for grooming services, once the groom is complete, if there is anything about the groom that you would like altered, please inform a member of The White Hound Studio before you leave.

We keep client records for 7 years, and then destroy them before recycling. You have the right to request any information we hold about you. We will provide copy(ies) within 30 days. 

Cancellation Policy 

We have a 48-hour cancellation policy and require a deposit to secure the appointment Cancellation or any changes must be made 48 hours before the appointment, otherwise the deposit is non-refundable. In the event that a client cancels or changes less than 48 hours before the appointment or fails to arrive to their appointment, they will be required to pay a full payment upfront to secure their future appointments. If you arrive more than 15 minutes late for your appointment, we may not be able to groom your dog and the deposit will be non-refundable. Late collection of more than 30 minutes, will be charged a £5 fee per 30 minutes. 

Matted Coat Release Form (if applicable)

Pets with extremely matted coats will be charged extra. If we feel that de-matting your pet would cause too much stress and discomfort, we may recommend a complete clip-down, this will be done in accordance with The Animal Welfare Act 2006. This will dramatically change your pet's appearance, as their hair will be short and close to the skin.

It is known that there can be a variety of skin and hair coat problems that may occur after a complete shave down of a dog, particularly, the double coated and heavy wool coated dog breeds, and long haired dogs. We only offer short comfort cuts for dogs, where a very short blade will be used to remove the coat. The very short blade ensures the safety of the clipping process as dogs have an extremely thin skin. We do our best to blend along legs and around the neck, but due to the short shave, and temperament of the dog it is not always possible. 

THOSE PROBLEMS MAY BE BUT NOT LIMITED TO THE FOLLOWING:

• Loss of hair growth and bald patches 

• The coat not growing back in the same texture and/or colour prior to shaving

• Hyper pigmentation of the skin. Darkening of the skin where the coat has not grown back

• Loss of Guard coat – the Top Layer of the coat

• Coarse re-growth of hair in different directions

• Exposure to the elements, Sun/Heat damage or stroke; cold increment weather

• Exposure to bug bites

• Removing a heavily matted coat includes risks of nicks, cuts, or abrasions due to warts, moles or skin folds trapped in the mats.

• Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus, or bacteria to grow, causing skin irritations that existed before the grooming process.Torn skin from mats can also harbor maggots.

• Reduced protection from bush, sticks scratching etc.

• Feel the need to lick shaved areas that feel exposed, this must be discouraged if happens as secondary infection of the skin can occur. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions, hot spots, hematomas, skin chewing, sunburn, or self-inflicted irritations/abrasions from excessive external rubbing, scratching, and head shaking and failure of the hair to regrow. 

• Extreme mats can cause hematomas from the lack of blood flow. 

REASONS YOU SHOULD NOT SHAVE DOUBLE-COATED DOG:

It creates possible skin problems. 

• It does not make dogs shed less. 

• It damages the condition of the topcoat and the cycle of the hair, making the shedding times unpredictable and in some cases, never ending. 

• It alters their metabolism.

• Your dog becomes susceptible to sunburn and skin cancer. 

The White Hound Studio will not be held to blame from any accident or issue involving services provided. I understand that the hair length may have to be shorter than desired to remove all matting and for the safety and comfort of the animal. Knowing that any and all of the above conditions can occur, I authorize my groomer to shave down my pet in case the coat is heavily matted. Signs are shown The White Hound Studio are not liable, all Vet costs shall be at the owner's expense. The White Hound Studio shall not be held liable for any cuts/nicks/grazes or any post groom effects caused while removing a matted/neglected coat.

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